Tingdene Marinas Limited Privacy Notice 

Welcome to our privacy notice. 
 
We respect your privacy and are committed to protecting your personal information, which

we call “personal data”. This privacy notice will tell you how we look after your personal
data and about your privacy rights. It supplements any other notices and is not intended to
override them.

We have tried to be brief and clear. We are happy to provide any additional information or
explanation. 

WHO WE ARE 

The name of our company, and the Data Controller, is Tingdene Marinas Limited, and our
registered office address is Bradfield Road, Finedon Road Industrial Estate, Wellingborough
Northants, NN8 4HB. The Data Protection Champion (“DPC”) is responsible for ensuring
compliance with policy. That post is held by the company’s Chief Financial Officer (“CFO”),
who may be contacted by email CFO@tingdene.net, or by telephone to the company’s Head
Office on 01933 449090. 

You have the right to make a complaint at any time to the Information Commissioner’s
Office (ICO) (www.ico.org.uk). We would appreciate the chance to deal with your concerns
first. 
 
WHAT DATA IS COLLECTED

We will typically collect the following information from customers and prospective
customers: 

• name and job title
• contact information including telephone contact details and email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers, and relevant to the
products or services being provided 

It is important that the personal data we hold about you is accurate and current. Please
keep us informed of any changes. 

HOW WE COLLECT YOUR PERSONAL DATA 
 
You may give us data orally or by filling in forms or by corresponding with us by post,
phone, email or otherwise, for example when you:

• enter into a contract with us or contact us about doing so;
• contact us about any contract we have with you;
• request marketing to be sent to you;
• enter a competition, promotion or survey;
• give us some feedback. 

We may also receive personal data about you from third parties and public sources, 
including other customers when they interact with us. 

HOW WE USE YOUR DATA 
 
We will only use your personal data when the law allows us to. 
 
We have set out below how and why we plan to use your personal data. 

Purpose / Activity  Lawful Basis for processing including basis of legitimate interest
 To register you with our business (a) Performance of a contract with you
To perform any contract with you
including:
(a) Managing payments, fees
and charges
(b) Collecting and recovering
money owed to us
(c) Addressing any breach
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover
debts due to us)
(c) Necessary for our legitimate interests (to ensure
compliance with contract terms)
To manage our relationship with
you which will include:
(a) Notifying you about changes
to our terms or privacy policy
(b) Notifying you about changes
to our business which are relevant to you
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our
records updated)
To administer and protect our
business and our website
(including troubleshooting, data
analysis, testing, system
maintenance, support, reporting
and hosting of data)
Necessary for our legitimate interests (for running our
business, provision of administration and IT services,
network security, to prevent fraud and in the context of a
business reorganisation or group restructuring exercise)
To make suggestions and
recommendations to existing and
past customers about goods or
services that may be of interest
Necessary for our legitimate interests (to develop and
grow our business)
Asking existing and past
customers to partake in a review,
prize draw, competition or
complete a survey
Necessary for our legitimate interests (to develop and
grow our business)
To deliver relevant website
content and advertisements to
existing and past customers and
measure or understand the
effectiveness of the advertising
we provide
Necessary for our legitimate reasons (to study how
people use our business, to develop and grow our
business and to inform our marketing strategy)
To use data analytics to improve
our website, products/services,
marketing, relationships and
experiences
Necessary for our legitimate interests (to define types of
people for our products and services, to keep our website
updated and relevant, to develop our business and to
inform our marketing strategy)
To provide information to
prospective customers about
products and services of ours
and other companies in our
group which may be of interest
Positive consent


MARKETING 
 
We may use your personal data to form a view on what we think you may want or need, or 
what may be of interest to you. This may include information on products or services 
offered by other companies within our group. 

If you have purchased goods or services from us in the past and/or are an existing 
customer, we may use your personal data to send you marketing communications on 
matters of interest, unless you have opted out of receiving that marketing. You may opt out 
of receiving this information at any time. 

For prospective customers, we will seek your opt-in consent before we use your personal 
data to provide you with any information about products or services from this company or 
others in the group. You can unsubscribe at any time on line at mydata.tingdene.net, by 
email to compliance.marinas@tingdene.net, by telephone 01933 449 090 or by writing to 
Tingdene Marinas Ltd, Bradfield Road, Finedon Road Industrial Estate, Wellingborough, 
Northamptonshire, NN8 4HB. 

In all cases, we will seek express opt in consent before we use your personal data for any 
other marketing purpose or share it with any third party for marketing purposes. 

COOKIES 
 
A cookie is a small file which asks permission to be placed on your computer's hard drive. 
Once you agree, the file is added and the cookie helps analyse web traffic or lets you know 
when you visit a particular site. Cookies allow web applications to respond to you as an 
individual. The web application can tailor its operations to your needs, likes and dislikes by 
gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data 
about webpage traffic and improve our website in order to tailor it to customer needs. We 
only use this information for statistical analysis purposes and then the data is removed from 
the system. 

Overall, cookies help us provide you with a better website by enabling us to monitor which 
pages you find useful and which you do not. A cookie in no way gives us access to your 
computer or any information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies. Most web browsers automatically accept 
cookies, but you can usually modify your browser setting to decline cookies if you prefer. 
This may prevent you from taking full advantage of the website. 

CHANGE OF PURPOSE 
 
Please note that we may process your personal data without your knowledge or consent 
where this is required or permitted by law.

However, if we need to use your personal data for a new purpose and the law allows us to 
do so, we will notify you and explain the legal basis for our actions. 

VISITORS TO OUR WEBSITE 

If we want to collect personally identifiable information through our website, we will be up 
front about this.

When someone visits our website, we may use a third-party service to collect standard 
internet log information and details of visitor behaviour patterns. We do this to find out 
things such as the number of visitors to the various parts of the site. This information is only 
processed in a way which does not identify anyone. 

THIRD-PARTY LINKS 
 
Our website may contain links to other websites of interest. However, once you have used 
these links to leave our site, you should note that we do not have any control over that 
other website. Therefore, we cannot be responsible for the protection and privacy of any 
information which you provide whilst visiting such sites and such sites are not governed by 
this privacy statement. You should exercise caution and look at the privacy statement 
applicable to the website in question. 

IF YOU FAIL TO PROVIDE PERSONAL DATA 

If you do not provide personal data to us and this would prevent us from performing the 
contract we have or are trying to enter into with you, or place us in breach of the law, we 
may have to cancel our contract. We will notify you if this is the case. 

DISCLOSURES OF YOUR PERSONAL DATA 
 
We may share your personal data with third parties to help us run our business or carry out 
our obligations to you, in all cases to allow us to perform a contract with you, and in order 
to comply with our legal obligations.

Third parties comprise the following:

• Other companies in the group
• Utility companies
• Sub-contractors undertaking work on our behalf
• Service providers for IT and system administration
• Our professional advisers including lawyers, bankers, auditors and insurers
• HM Revenue & Customs, regulators and other authorities 

We may also share your personal data with any third parties to whom we may choose to 
sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to 
acquire other businesses or merge with them. If a change happens to our business, then the 
new owners may use your personal data in the same way as set out in this privacy notice. 

We require all third parties to respect the security of your personal data and to treat it in 
accordance with the law. We do not allow our third-party service providers to use your 
personal data for their own purposes and only permit them to process your personal data 
for specified purposes and in accordance with our instructions. 
 
INTERNATIONAL TRANSFERS 

We do not transfer your data outside the European Economic Area. 

DATA SECURITY 
 
We have put in place appropriate security measures to prevent your personal data from 
being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In 
addition, we limit access to your personal data to those employees, agents, contractors and 
other third parties who have a business need to know. They will only process your personal 
data on our instructions and they are subject to a duty of confidentiality. 
 
We have put in place procedures to deal with any suspected personal data breach and will 
notify you and any applicable regulator of a breach where we are legally required to do so. 

HOW LONG WILL WE USE YOUR PERSONAL DATA FOR? 
 
We will only retain your personal data for as long as necessary to fulfil the purposes we 
collected it for, including for the purposes of satisfying any legal, accounting, or reporting 
requirements. 
 
To determine the appropriate retention period for personal data, we consider the amount, 
nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use 
or disclosure of your personal data, the purposes for which we process your personal data 
and whether we can achieve those purposes through other means, and the applicable legal 
requirements. 
 
You can ask us about the retention periods for different aspects of your personal data by 
contacting our DPC. 
 
In some circumstances we may anonymise your personal data (so that it can no longer be 
associated with you) for research or statistical purposes in which case we may use this 
information indefinitely without further notice to you. 

YOUR LEGAL RIGHTS 
 
You have the right to: 
 
Request access to your personal data (commonly known as a “data subject access 
request”). This enables you to receive a copy of the personal data we hold about you and to 
check that we are lawfully processing it. 
 
Request correction of the personal data that we hold about you. This enables you to 
have any incomplete or inaccurate data we hold about you corrected, though we may need 
to verify the accuracy of the new data you provide to us. 
 
Request erasure of your personal data. This enables you to ask us to delete or remove 
personal data where there is no good reason for us continuing to process it. You also have 
the right to ask us to delete or remove your personal data where you have successfully 
exercised your right to object to processing (see below), where we may have processed 
your information unlawfully or where we are required to erase your personal data to comply 
with local law. Note, however, that we may not always be able to comply with your request 
of erasure for specific legal reasons which will be notified to you, if applicable, at the time of 
your request. 
 
Object to processing of your personal data where we are relying on a legitimate interest 
(or those of a third party) and there is something about your particular situation which 
makes you want to object to processing on this ground as you feel it impacts on your 
fundamental rights and freedoms. You also have the right to object where we are 
processing your personal data for direct marketing purposes. In some cases, we may 
demonstrate that we have compelling legitimate grounds to process your information which 
override your rights and freedoms. 
 
Request restriction of processing of your personal data. This enables you to ask us to 
suspend the processing of your personal data in the following scenarios: (a) if you want us 
to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not 
want us to erase it; (c) where you need us to hold the data even if we no longer require it 
as you need it to establish, exercise or defend legal claims; or (d) you have objected to our 
use of your data but we need to verify whether we have overriding legitimate grounds to 
use it. 
 
Request the transfer of your personal data to you or to a third party. We will provide to 
you, or a third party you have chosen, your personal data in a structured, commonly used, 
machine-readable format. Note that this right only applies to automated information which 
you initially provided consent for us to use or where we used the information to perform a 
contract with you. 
 
Withdraw consent at any time where we are relying on consent to process your 
personal data. However, this will not affect the lawfulness of any processing carried out 
before you withdraw your consent. If you withdraw your consent, we may not be able to 
provide certain products or services to you. We will advise you if this is the case at the time 
you withdraw your consent. 

We do not knowingly collect data relating to children. 

No fee usually required You will not have to pay a fee to access your personal data (or to 
exercise any of the other rights). However, we may charge a reasonable fee if your request 
is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with 
your request in these circumstances. 
 
We may need to request specific information from you to help us confirm your 
identity and ensure your right to access your personal data (or to exercise any of your other 
rights). This is a security measure to ensure that personal data is not disclosed to any 
person who has no right to receive it. We may also contact you to ask you for further 
information in relation to your request to speed up our response. 
 
We try to respond to all legitimate requests within one month. Occasionally it may 
take us longer than a month if your request is particularly complex or you have made a 
number of requests. In this case, we will notify you and keep you updated. 

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